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Lift Service Packages

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Gartec service packages are designed to keep your lift safe, compliant, and reliable.

Each package includes planned maintenance by our directly employed engineers, supported by our service team and spare parts network. Engineers attend with the tools and components required to complete most work on the first visit.

LOLER thorough examination and certification is included as standard, helping you meet your legal obligations.

Commercial Service & Maintenance Packages

Bronze

Planned maintenance for low-use lifts where LOLER certification is not required.

Includes:

  • 2 service visits per year
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Discount on parts and labour

Bronze +

Planned maintenance with LOLER certification for lifts in workplace or public use.

Includes:

  • 2 service visits per year
  • 1 LOLER inspections and certificates
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Discount on parts and labour

Silver

Planned maintenance for lifts in regular use.

Includes:

  • 4 service visits per year
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Discount on parts and labour

Silver+

Higher service frequency with LOLER certification.

Includes:

  • 4 service visits per year
  • 2 LOLER inspections and certificates
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Discount on parts and labour

Gold

Comprehensive maintenance for high-use lifts where uptime is critical.

Includes:

  • 4 service visits per year
  • 2 LOLER inspections and certificates
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Parts and labour included
  • Call-outs included during working hours
  • Target response within 24 hours (best endeavour)

Platinum

Comprehensive maintenance for high-use lifts where uptime is critical.

Includes:

  • 4 service visits per year
  • 2 LOLER inspections and certificates
  • Lubrication of drive components
  • Cleaning of pit and platform
  • Parts and labour included
  • Call-outs included during working hours
  • Target response within 24 hours (best endeavour)

Compare Our Packages

Feature  Bronze  Bronze+  Silver  Silver+  Gold  Platinum 
Service visits per year  2  2  4  4  4  Your choice 
LOLER inspections & Certs  —  2  —  2  2  Your choice 
Lubrication of drive components  ✓  ✓  ✓  ✓  ✓  ✓ 
Cleaning of pit & platform  ✓  ✓  ✓  ✓  ✓  ✓ 
Discount on parts & labour  ✓  ✓  ✓  ✓  —  ✓ 
Parts & labour included  —  —  —  —  ✓  Your choice 
Call-outs included  —  —  —  —  ✓  Your Choice 
Bespoke / tailored agreement  —  —  —  —  —  ✓ 

 

Understanding LOLER

LOLER (Lifting Operations and Lifting Equipment Regulations 1998) requires that all passenger-carrying lifts used at work are subject to a thorough examination by a competent person every six months – generating two LOLER examinations and written reports per year. If your lift is used in a commercial or workplace setting, this is a legal requirement, and the Bronze+, Silver+, Gold, and Platinum packages all include it.

For private residential lifts or lifts not covered by LOLER, the Bronze and Silver packages provide the appropriate level of planned maintenance without the additional cost of LOLER certification. Not sure which applies to you?

FIND OUT MORE

Home Service & Maintenance Packages

Standard

Planned maintenance for essential compliance and reliability.

Includes:

  • Two service visits per year, including a 50-point check
  • Oil and consumables as required
  • Access to a 24/7 emergency phone line
  • Priority response compared to non-contract customers
  • Reduced rates on call-outs, parts and training
  • Guidance on changes to relevant regulations and standards

Enhanced

Planned maintenance with labour and call-outs included during working hours.

Includes:

  • Two service visits per year, including a 50-point check
  • Oil and consumables as required
  • Labour and call-outs included during normal business hours*
  • Access to an out-of-hours emergency phone line
  • Priority response compared to non-contract customers
  • Discounted spare parts
  • Guidance on changes to relevant regulations and standards

Fully Comprehensive

All-inclusive maintenance for predictable costs and minimal downtime.

Includes:

  • Two service visits per year, including a 50-point check
  • Oil, consumables, parts, labour and call-outs included*
  • Access to a 24/7 emergency phone line
  • Priority response compared to non-contract customers
  • Guidance on changes to relevant regulations and standards

*Excludes vandalism, misuse, force majeure, or work by unauthorised persons. Glass is not included.

Our nationwide network of in-house engineers means we can respond quickly to call-outs across the UK, regardless of your service package. We recognise that response times to more rural locations may be longer than in urban areas, and we will always communicate estimated arrival times clearly and keep you updated throughout.

Firmware updates for all lift control systems are carried out in line with manufacturer recommendations, ensuring your lift benefits from the latest performance and safety improvements as standard.

Gartec Lifts - Platform Lift Maintenance and Servicing

Find the Right Service Package

Speak to our team to choose a service package that matches your lift, usage, and compliance requirements, with clear advice on coverage and costs.

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